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[ 02 / 06 · AGENTS ]
AI & agents

Recover the hours your team spends reading, copying, classifying, and following up.

We connect governed agents to documents, telemetry, stock, work orders, permits, and close-out. They prepare and route the work; named people approve decisions with operational or compliance consequences.

Technician in a hard hat inspecting a wall-mounted access control panel.
[ AGENTS ]
The engagement

Automate reading, drafting, routing, and follow-up while people retain control of consequential approvals.

An agent, showing its tools

Every step is a call — not a promise.

Agents read, reason, call tools, draft actions, and wait for a human signature when the decision matters. Everything is logged in an inspectable run.

Run log · agent · maintenance00 / 06
  1. 01readiot.pi.read(MT-14, vibration@30s) → 8.2 mm/s
  2. 02readcmms.assets.get(MT-14) → PM 500h ok · seal suspected
  3. 03reasonpattern matches 2 prior failures · confidence 0.78
  4. 04toolcmms.parts.reserve(SEAL-88, qty=2) → held#4419
  5. 05draftwo.draft.create(MT-14, corrective, seal) → WO-2836
  6. 06gatehuman.approve(shift_lead) → waiting for signature
StateRunning
[ Capabilities ]

Where an agent earns its keep

  • [ 01 ]

    Tool-using agents

    Read the asset, the stock, the shift, the policy. Not just the last three chat turns.

  • [ 02 ]

    Human-in-the-loop

    Draft is automatic. Release is a person, and we know which one.

  • [ 03 ]

    RAG on enterprise knowledge

    Procedures, drawings, standards, and prior tickets — retrieved with a citation.

  • [ 04 ]

    Workflow automation

    Jobs with owners. Failures that page at 02:00 instead of hiding in a log.

  • [ 05 ]

    Run log as product

    Every tool call, prompt, and decision is inspectable — for the operator and the auditor.

  • [ 06 ]

    Governance

    Model policy, data boundary, budget, escalation. Not left for a Slack thread.

[ Deliverables ]

What ships

  • [ 01 ]Scoped agent with named tools and permissions
  • [ 02 ]Approval interface for the human gate
  • [ 03 ]Run log, replay, and rollback controls
  • [ 04 ]Evaluation suite for the target loop
  • [ 05 ]Cost & rate-limit dashboards
  • [ 06 ]Governance doc — model, data, escalation
[ Proof — already shipped ]

Where our agents already run

CMMS drafts work orders from alarms. Field summarises close-out. Learn tutors on a new procedure revision. Systems clusters similar findings. All under a person's signature.

Where agents run in our products
[ Objections we hear before contract ]

Questions we hear before contract.

Have an operation that generic software can't fit?

Bring the loop that is currently a spreadsheet. We will say whether this is custom software, a product, an agent — or not ours.