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Specify the operation before you specify the stack
Most failed operational software starts as a technology conversation. The ones that last start as a work-order conversation.
Notes from specifying operational software.
Engineering, agents, maintenance, field, learning, and management systems. Editorial on purpose — not a feature changelog.
- AI & agents · 2026-08-04 · 8 min
Agents that close work orders — not chat windows
An operational agent is a worker with tools, permissions, and an audit trail. Anything less is a demo.
- CMMS · 2026-07-22 · 7 min
PM compliance is a workflow problem, not a dashboard problem
A 91% PM number that nobody can explain is worse than a 70% number with a backlog you can work.
- Field Service · 2026-07-09 · 6 min
An SLA is a route and a parts van, not a traffic-light
Field service software earns its keep between the first notification and the signed close-out.
- Learning · 2026-06-28 · 6 min
Training that unlocks the permit — not a content library
If LOTO certification is not wired into who can start a job, you are running two systems that pretend to be one.
- Management systems · 2026-06-11 · 7 min
CAPA without the spreadsheet: make the action the record
Management systems rot when the controlled document and the real work diverge. The software has to notice.
- Digital transformation · 2026-05-19 · 8 min
Do not buy “transformation”. Buy one closed loop.
Digital programmes stall because they start with a portfolio of initiatives. Start with one painful loop and make it boringly reliable.